News:

Out of Hours
If you require a doctor in an emergency outside of normal hours, please call the surgery number on 01470 521203. The call will be transferred through to NHS 24 which will either provide advice to you or contact an on-call doctor if required

Appointments
Consultation is by appointment only. If you require to be seen urgently, please phone as early as possible and we will endeavour to give you an emergency appointment for that day.

Home Visits
Requests for home visits should be made before 10am, if possible, so that the doctors can plan their day.

Confidentiality

Information about you will not be released or discussed with any other person without your consent. This includes your spouse, children or any members of the family. Sometimes this causes inconvenience.

If you want us to be able to discuss your medical condition with another person, you need to notify us in writing. Similarly, if you wish us to leave results or messages on an answering machine, you must give us written consent to do this. 

Freedom of Information (Scotland) Act 2002
came into force on 1st January 2005 and enables any person requesting information from a public body to receive that information, subject to certain exemptions. This is to encourage public authorities, (GP Practices) to be more open and accountable and organise their information in an efficient and accessible way. This excludes personal data. The Practice Publication Scheme Document is available to view, please contact the Practice Manager for more information.

Data Protection Act 1998
You are entitled to access your clinical records held by the practice. This should be done in writing stating exactly what information you require. A charge may apply for this request of between £10 - £50 maximum. (Please ask your practice for a form)

Confidentiality of Records
Practices undergo regular visits by external assessors, whose purpose is to verify the process of the practices quality of care to the patient, therefore they may need to view records of a random number of individual patients. The visiting team adheres to a strict code of confidentiality. If you do not wish your records to be inspected, then please inform the Practice Manager.